FulFillment POlicy

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At PlayerPulse, we are committed to delivering an exceptional experience across our platform. This Fulfillment Policy outlines how we manage and fulfill our products and services.

1. Digital Products & Subscriptions

Delivery Time:
Access to digital products such as subscription-based features is granted within 72 hours upon successful payment confirmation.

Delivery Method:
All digital items are delivered directly through your PlayerPulse account. You will receive a confirmation email and/or in-app notification once your access is activated.

Purchase Currency:
All digital items are sold in US Dollars (USD).

Non-Delivery Issues:
If you experience any issues accessing your digital content, please contact support at [info@playerpulseapp.com] within 48 hours of purchase.

2. Physical Products (if applicable)

Processing Time:
Orders are processed within 1–3 business days after purchase.

Shipping Time & Methods:
Estimated delivery is 5–10 business days depending on your location. Expedited shipping options may be available at checkout.

Tracking:
Once shipped, a tracking number will be sent to your registered email address.

Delivery Issues:
If your item hasn’t arrived within 15 business days of the estimated delivery, please contact us immediately for resolution.

3. Failed Deliveries or Errors

In the event of a system error, payment issue, or delivery failure caused by PlayerPulse, we will take appropriate action to resolve the issue. This may include re-processing access, issuing refunds, or offering alternatives.

4. Organization Creation

Processing Time:
Organizations (teams, clubs, leagues, etc.) requested through PlayerPulse are created within 72 hours of confirmed invoice payment AND form submission.

Confirmation:
You will receive an email and in-app confirmation when your organization is set up and ready for use.

Delays:
In case of missing information or payment issues, our team will contact you directly to resolve any delays.

5. Refund Policy

We offer a full refund within 14 days of the original purchase date for most products and services, provided the following conditions are met:

• The request is made within 14 days of purchase.
• Physical products must be returned in unused condition if applicable.

To request a refund, contact support at info@playerpulseapp.com with your order ID and reason for the request.

Refunds are typically processed within 5–10 business days of approval.

6. Customer Support

For any fulfillment-related concerns, contact us at:

📧 Email: [info@playerpulseapp.com]
📱 In-App Help Center: [Navigate to: Profile > Help]

7. Changes to This Policy

PlayerPulse reserves the right to update or modify this Fulfillment Policy at any time. Changes will be communicated via the app and updated on our website.

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